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Frequently asked Questions: By Customers

Q: How to Extract RAR Files?

A: There are a variety of applications to open RAR files

Once you’ve downloaded and installed WinRAR  you can right-click on any RAR file and easily choose to extract the files from the menu.

Q: How do I load a Sample Library in Kontakt 5?

A: You can simply drag the NKI file to the kontakt or you can click on add library and a window will pop up asking you to select the respective library folder on your hard drive , select the library folder and confirm with ok and click yes . Video Tutorial Q: Why do i see “Demo Mode” when using Kontakt libraries?

A: Because you are using the free version Kontakt 5. our Kontakt libraries require Full version to remove the demo mode message. Send us a message and we will suggest an alternative solution.

Q: Help! My download is not working?

A: It's our commitment to ensure your download goes through as soon as possible.

That's why we suggest you to contact us ASAP if you have any difficulties with the downloads.